1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Mailing address
- Emergency contact information
- Government-issued identification (when required)
- Date of birth (if needed for leasing or verification)
B. Financial Information
- Rent payment history
- Payment methods processed through third-party payment providers
- Billing records
- Security deposit records
Note: Hestia does not store full credit card numbers. Payments are processed securely by third-party providers such as Stripe.
C. Property & Lease Information
- Lease dates
- Unit assignment
- Occupancy records
- Maintenance history
- Resident communication logs
D. Uploaded Documents
Users may upload files such as:
- Lease agreements
- Identification documents
- Proof of income
- Insurance records
- Other housing-related files
E. Technical Information
- IP address
- Device type
- Browser type
- Login activity
- Cookies and analytics data
2. How We Use Information
We use collected information to:
- Operate the Hestia platform
- Process rent payments
- Manage leases and residents
- Respond to maintenance requests
- Send notifications and reminders
- Improve platform performance
- Detect fraud or unauthorized activity
- Comply with legal obligations
3. Communications
We may send users:
- Payment reminders
- Lease notices
- Maintenance updates
- Security alerts
- Account notifications
- Optional marketing messages (if consented)
Users may opt out of marketing communications at any time.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no system is 100% secure.
Users are responsible for maintaining secure passwords.
6. Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain records
- Resolve disputes
- Comply with legal obligations
7. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccurate data
- Request deletion
- Request export of your data
- Opt out of certain communications
To make a request, contact us using the information below.
9. Third-Party Services
Hestia may link to or integrate with third-party services. Their privacy practices are governed by their own policies.
10. Children's Privacy
Hestia is not intended for children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
12. Contact Us
For privacy questions, contact:
Hestia Support